Integrity Staffing Solutions
Integrity Staffing Solutions

Pharmacy Call Center Tech

Pay: $14.00 Per Hour
Sharon Hill , Pennsylvania
Contract To Hire
Posting date: 1/19/2021
Job ID: 76059


Assisting with this position:
Garry Jean-Louis

Job Description
Job Description

About Us


Opportunity is everything!


At Integrity, we're passionate about connecting great talent with great companies across North America. We take an associate-first approach because when our associates succeed, our clients succeed. If you’re looking to grow your career, or just need a part-time gig, you’ve come to the right place. We’ve got thousands of job opportunities available at amazing companies across the country. Plus, we offer benefits that provide better lives, both on and off the clock. Medical and dental are just the beginning. From free online education programs to financial tools, we provide the opportunities, programs, and community resources our associates need to be successful, productive, and fulfilled. If you’re ready for your next challenge, we’re ready to be your Opportunity Engine. Let’s work together.


About the Position:

Our client is an array of pharmacy related services for customers including patients, payers, pharmaceutical manufacturing companies and 340B Pharmacy Program eligible covered entities such as Federally Qualified Health Centers (FQHCs).? They are currently looking for a Pharmacy Call Center Tech.



  • Working with providers to manage prior authorizations
  • Maintenance of the prior authorization management solution
  • Administrative and project-related functions within the pharmacy department while maintaining a balance of productivity, quality, and timeliness of job accountabilities
  • Initiate and coordinate prior authorization requests
  • Act as liaison between the clinical department and members, providers, pharmacies, and internal departments and responds to inquiries regarding status of prior authorization requests
  • Develop and maintain departmental desk-level procedures, training materials, and related documentation
  • Train on prior authorization management system updates as directed
  • Perform other duties as assigned

Pharmacy Technician

  • Sterilize surfaces and equipment and prepare the pharmacy for opening
  • Greet customers and answer questions
  • Received prescription and check their validity
  • Process prescriptions electronically and ensure all information is complete and accurate
  • Resolve issues when they arise (e.g. record-keeping) as assigned
  • Comply with all security measures and quality standards and activities
  • Keep abreast and stay current with HIPPA, HITECH, and FWA credentialing
  • Provide notices to patients as required
  • Assist pharmacist and pharmacist-in-charge with clinical and non-clinical operations and document and report any issues per quality to the pharmacist and/or pharmacist-in-charge as appropriate

Packing and Shipping

  • Package orders based on policies and procedures
  • Coordinate delivery location and estimated time to ensure the customer is available to take receipt of temperature controlled or light sensitive medications to limit exposure to temperature and light
  • Based on the estimation of time, arrange the type of transportation needed
  • Create shipping labels
  • Handle a high call volume of incoming and outgoing phone calls
  • Communicate with insurance carriers to obtain payment for prescription claims
  • Answering incoming phone calls for prescription orders and refills, and make outgoing follow up calls to patients regarding their medications
  • Triage calls and escalate to appropriate leadership when necessary

Physical Requirements

Pharmacy Tech: Position requires frequently standing, walking, talking, hearing, using hands to pull medications from stock, using hands to type; must be able to read computer screen and prescription descriptions on bottles and boxes. The employee must occasionally lift and /or move up to 50 pounds reasonable accommodations may be made to enable individuals with disabilities.

Call Center Technician: Sitting for extended time periods. Employee will be bases in a corporate call center environment. Typical week will entail working Monday to Friday 9am to 5 PM. Operate typical office equipment such as a computer, telephone, and copy machine.

Benefits and Perks

  • Paying: $14 to $15 in hour base of experiences
  • Temp to hire position.
  • Able to Grow within the company due to performance and willingness to grow
  • medical, dental, vision, 401(k), paid time off, short- and long-term disability and a casual attire environment.


If you have the above experience and are immediately available, please apply NOW for consideration.


Questions? Please contact Garry @ 267.201.5550, or


Integrity Staffing Solutions is an Equal Opportunity Employer.


Integrity CB1

Disability Accommodations

As an equal opportunity employer, Integrity Staffing Solutions is committed to a diverse workforce and to a barrier-free application process. As part of the Integrity Staffing Solutions Accessibility Policy, if you have a disability and are having issues accessing any portion of our website or in applying for a job, please contact us for direct assistance by sending an email to Include your name, phone number, email address and the nature of your issue. Only communications regarding disability access issues will receive a response. A member of our staff will be in contact with you within 48 business hours, Monday-Friday, excluding holidays, to discuss the information you have provided and to help you complete your inquiry. Thank you for your patience and our team is looking forward to assisting you.

Consent to Contact

  1. By applying with Integrity, submitting a job application and/or clicking “Click Here For 5 Minute Application” anywhere on this page, you consent and allow Integrity and its agents to contact you at the telephone number provided, by text message, voice call, automated dialer, pre-recorded call or any other method, regarding job opportunities, and agree and authorize that Integrity may use automated calls or texts to alert you of interview dates, start date reminders or any other job related communications.
  2. By submitting your Indeed profile to Integrity and applying for this position, you are confirming that the telephone number you provide in your Indeed profile and job application belong to you and that you have the authorization to provide consent that this number be used as your contact method. You also confirm that this is the number you are requesting we use to contact you and you give your unrestricted consent to Integrity that will allow them to make pre-recorded calls, texts calls using an automated dialer or automated texts to this telephone number.
  3. You also understand and agree you are required to notify Integrity in writing of any changes to the provided phone number or the above consent. This includes, but is not limited to, informing Integrity if you no longer own or control the telephone number you are providing. You agree to indemnify Integrity against any damages that it incurs for your failing to provide changes to your phone number or your consent. You can opt out of receiving these communications any time by simply pressing 3 during an automated call, or entering STOP after a text message.

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