Integrity Staffing Solutions
Integrity Staffing Solutions

Customer Service Representative

Plymouth, Minnesota
Contract
Posting date: 4/25/2019
Job ID: 57085

 

Assisting with this position:
Christina Mancinelli

Job Description
Job Description

Customer Service Representative in Plymouth, MN    


Integrity Staffing Solutions is currently seeking a Customer Service Representative in the Plymouth area. Integrity Staffing Solutions provides comprehensive professional level staffing services on a nationwide basis and has been bringing companies and professionals together almost 20 years. At Integrity Staffing Solutions, we find the best, highest paying professional level positions within the top companies in the area. Most of the positions we identify will never be found in a newspaper or online because of the exclusive relationships we have with our clients who trust Integrity Staffing Solution's recruiting team to identify top talent to fill their critical hiring needs. Finding a top paying job at a great company is often like signing the contract of a lifetime; let us get to work for you today!


Responsibilities:

  • Make outbound phone calls to providers to educate them on correct billing practices.
  • Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors. Triages resulting rework to appropriate staff.
  • Taking accountability to fully understand the members, providers needs by building a trusting and caring relationship with them.
  • Provides the customer with related information to answer the questions, e.g. additional plan details, benefit plan details, member self-service tools, etc.
  • Uses applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received.
  • Assist other areas when volume of calls is low.

Required Skills:

  • Experience in a production environment. Customer Service experiences in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.

 

Additional Information:

  • Hours: 8:00 AM – 5:00 PM
  • Pay: $12.75
  • Employment Type: Contract
  • Limited medical and dental coverage for contractors and their families available immediately
  • Opportunities for professional growth.


INTEGRITY STAFFING IS AN EQUAL OPPORTUNITY EMPLOYER

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Disability Accommodations

As an equal opportunity employer, Integrity Staffing Solutions is committed to a diverse workforce and to a barrier-free application process. As part of the Integrity Staffing Solutions Accessibility Policy, if you have a disability and are having issues accessing any portion of our website or in applying for a job, please contact us for direct assistance by sending an email to er@integritystaffing.com. Include your name, phone number, email address and the nature of your issue. Only communications regarding disability access issues will receive a response. A member of our staff will be in contact with you within 48 business hours, Monday-Friday, excluding holidays, to discuss the information you have provided and to help you complete your inquiry. Thank you for your patience and our team is looking forward to assisting you.

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INTEGRITY STAFFING IS AN EQUAL OPPORTUNITY EMPLOYER