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Currently, Integrity is seeking a Part-time Associate Client Services Representative
Earn $12 - $13.50 per hour to start based on experience. This is a Contract-to-Hire Opportunity.
Our client is the leading health insurer in southeastern Pennsylvania. With affiliates, they serve nearly 8.5 million people in 24 states and the District of Columbia. For more than 75 years, they have been enhancing the health and wellness of the people and communities we serve by delivering innovative and competitively priced health care products and services; pioneering new ways to reward doctors, hospitals, and other health care professionals for coordinated, quality care; and supporting programs and events that promote wellness.
Training Hours: 8:00AM - 6:00PM. Monday - Thursday.(4-6weeks)
After Training Hours: 10AM - 2:00PM
The Associate Client Services Representative addresses inquiries and actions for the prescribed functions under Scope in order to meet or exceed required service levels in accordance with our client service standards and practices.
Fulfill these functions in the normal course of business:
• Inbound and Outbound requests.
• Billing inquiries.
• Issue resolution.
• Triage to Customer Service, Process Services and Supporting Functions.
• Perform duties of the Client Services Specialist as required.
All job offers are contingent upon the successful completion of a background check and drug screen.
• High School diploma required, AS/AA Degree or BA/BS Degree in Business Administration, Marketing, or related discipline preferred.
• Successful completion of the New Hire Customer Service Class
• One (1) or more years of insurance call center or retail experience.
• Microsoft Office Proficiency
• Bilingual is a plus
*Must be willing to work a part-time schedule.* Schedule Monday - Friday 10:00am - 2:00pm.
Some weekend and holidays required.