Integrity Staffing Solutions
Integrity Staffing Solutions

Director, Client Services

Philadelphia, Pennsylvania
Direct Hire
Posting date: 2/18/2020
Job ID: 4492

 

Assisting with this position:
Ellen Kuntzmann

Job Description
Job Description

 Are you an expert in People, Strategy and Process?

We are looking for talent to join our team as Director of Operations and Client Services. In this role you’ll have the opportunity to lead teams through change, business implementation, recruiting operations, onsite operations and best practices in a fast paced environment.

You’ll be accountable for the continued long term satisfaction and overall health of our client relationship.

 

This role may sit in any of the following locations:

Chicago, IL; Philadelphia, PA; Nashville, TN;  Indianapolis, IN; Columbus, OH; Atlanta, GA

 

What you’ll do:

  • Build client satisfaction, ensure associate advocacy, and drive brand loyalty – you’ll ensure our teams are effectively meeting associate and client needs, building productive relationships, and taking responsibility for their satisfaction and success. You’ll establish processes to address gaps in performance and client/associate satisfaction.
  • Drive all functions of Onsite Operations and Recruiting – including meeting expectations of fill rates, attendance & attrition rates, and Net Promoter scores
  • Manage and hold team accountable to ensure that internal staff recruiting, hiring, on-boarding, training and performance management is conducted in a consistently and in accordance with standard processes and expectations.
  • Pioneer initiatives focused on organizational growth; you’ll ensure standards for internal processes, employee performance, and client requirements are met and exceeded.
  • Research and communicate market data affecting any/all client locations; you’ll advise client on continuous innovation options and propose solutions.
  • Generate accountability by developing and driving the results of key performance indicators that impact client, associate, and internal staff satisfaction.
  • Remotely manage a team of Account Managers; ensuring that they are providing the guidance and support required for their teams and clients. This will include regular communication calls, quarterly in-person visits, and accessibility when business need dictates.
  • Deliver consistent world-class staff, associate and client experiences using elements of our Core Values.

 

Basic requirements:

  • 8+ years of progressive management experience in High Volume Staffing, Operations/Distribution/Recruiting or Manufacturing
  • 8+  years  experience in managing multiple locations remotely
  • 8+ years in Client Services or Client Management
  • Desire and drive to develop  direct reports  - not afraid of having difficult conversations
  • Proven history and in-depth knowledge of diverse business functions (operations, recruiting, marketing, finance, customer service)
  • Demonstrate a selfless commitment to team and company goals
  • Expert knowledge of data analysis and performance/operations metrics and recruiting
  • Minimum 50% travel; may vary depending on time of year. 

 

 

 

 

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Disability Accommodations

As an equal opportunity employer, Integrity Staffing Solutions is committed to a diverse workforce and to a barrier-free application process. As part of the Integrity Staffing Solutions Accessibility Policy, if you have a disability and are having issues accessing any portion of our website or in applying for a job, please contact us for direct assistance by sending an email to er@integritystaffing.com. Include your name, phone number, email address and the nature of your issue. Only communications regarding disability access issues will receive a response. A member of our staff will be in contact with you within 48 business hours, Monday-Friday, excluding holidays, to discuss the information you have provided and to help you complete your inquiry. Thank you for your patience and our team is looking forward to assisting you.

Consent to Contact

  1. By applying with Integrity, submitting a job application and/or clicking “Click Here For 5 Minute Application” anywhere on this page, you consent and allow Integrity and its agents to contact you at the telephone number provided, by text message, voice call, automated dialer, pre-recorded call or any other method, regarding job opportunities, and agree and authorize that Integrity may use automated calls or texts to alert you of interview dates, start date reminders or any other job related communications.
  2. By submitting your Indeed profile to Integrity and applying for this position, you are confirming that the telephone number you provide in your Indeed profile and job application belong to you and that you have the authorization to provide consent that this number be used as your contact method. You also confirm that this is the number you are requesting we use to contact you and you give your unrestricted consent to Integrity that will allow them to make pre-recorded calls, texts calls using an automated dialer or automated texts to this telephone number.
  3. You also understand and agree you are required to notify Integrity in writing of any changes to the provided phone number or the above consent. This includes, but is not limited to, informing Integrity if you no longer own or control the telephone number you are providing. You agree to indemnify Integrity against any damages that it incurs for your failing to provide changes to your phone number or your consent. You can opt out of receiving these communications any time by simply pressing 3 during an automated call, or entering STOP after a text message.


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