Integrity Staffing Solutions
Integrity Staffing Solutions

Director, Client Services

LInden, New Jersey
Direct Hire
Posting date: 5/25/2019
Job ID: 4049

 

Assisting with this position:
Ellen Kuntzmann

Job Description
Job Description

Director, Client Services  

 

 Are you an expert in People, Strategy and Process?

We are looking for talent to join our team as Director of Operations and Client Services. In this role you’ll have the opportunity to lead teams through change, business implementation, recruiting operations, onsite operations and best practices in a fast paced environment.

You’ll be accountable for the continued long term satisfaction and overall health of our client relationship.

 

This role may sit in any of our New Jersey locations

 

What you’ll do:

  • Build client satisfaction, ensure associate advocacy, and drive brand loyalty – you’ll ensure our teams are effectively meeting associate and client needs, building productive relationships, and taking responsibility for their satisfaction and success. You’ll establish processes to address gaps in performance and client/associate satisfaction.
  • Drive all functions of Onsite Operations and Recruiting – including meeting expectations of fill rates, attendance & attrition rates, and Net Promoter scores
  • Manage and hold team accountable to ensure that internal staff recruiting, hiring, on-boarding, training and performance management is conducted in a consistently and in accordance with standard processes and expectations.
  • Pioneer initiatives focused on organizational growth; you’ll ensure standards for internal processes, employee performance, and client requirements are met and exceeded.
  • Research and communicate market data affecting any/all client locations; you’ll advise client on continuous innovation options and propose solutions.
  • Generate accountability by developing and driving the results of key performance indicators that impact client, associate, and internal staff satisfaction.
  • Remotely manage a team of Account Managers; ensuring that they are providing the guidance and support required for their teams and clients. This will include regular communication calls, quarterly in-person visits, and accessibility when business need dictates.
  • Deliver consistent world-class staff, associate and client experiences using elements of our Core Values.

 

 

 

Basic requirements:

  • 8+ years of progressive management experience in High Volume Staffing, Operations/Distribution/Recruiting or Manufacturing
  • 8+  years  experience in managing multiple locations remotely
  • 8+ years in Client Services or Client Management
  • Desire and drive to develop  direct reports  - not afraid of having difficult conversations
  • Proven history and in-depth knowledge of diverse business functions (operations, recruiting, marketing, finance, customer service)
  • Demonstrate a selfless commitment to team and company goals
  • Expert knowledge of data analysis and performance/operations metrics and recruiting
  • Minimum 50% travel; may vary depending on time of year. 

 

 

 

 

OPENCORP

OPENAF

OPENMIL

Integrity CB

 



Disability Accommodations

As an equal opportunity employer, Integrity Staffing Solutions is committed to a diverse workforce and to a barrier-free application process. As part of the Integrity Staffing Solutions Accessibility Policy, if you have a disability and are having issues accessing any portion of our website or in applying for a job, please contact us for direct assistance by sending an email to er@integritystaffing.com. Include your name, phone number, email address and the nature of your issue. Only communications regarding disability access issues will receive a response. A member of our staff will be in contact with you within 48 business hours, Monday-Friday, excluding holidays, to discuss the information you have provided and to help you complete your inquiry. Thank you for your patience and our team is looking forward to assisting you.

Ready for your next Opportunity?

To apply for one of our opportunities offered by ISS, please click the apply button and then follow the steps following the application.

ISS IS AN EQUAL OPPORTUNITY EMPLOYER