Integrity Staffing Solutions
Integrity Staffing Solutions

Lead RPO (Recruitment Process Outsourcing) Specialist – Field Team

Pay: $18.00 Hourly
Jefferson, Georgia
Temporary/Seasonal
Posting date: 9/30/2020
Job ID: 4802

 

Assisting with this position:
Ellen Kuntzmann

Job Description
Job Description
Lead RPO (Recruitment Process Outsourcing) Specialist – Field Team

We are looking for customer service-oriented people to work in our offices and staff hiring events throughout the country. If you are bi-lingual that’s a PLUS!



Job Description: 
  • Manage the candidate experience, whether they are being interviewed, hired, or considered for the job.
  • Provide excellent customer service to all applicants - ensuring they feel welcomed and valued throughout the process.
  • Share pertinent information with applicants including information regarding client roles available, policies, expectations, and requirements
  • Ensure that all client hiring processes are complete and in compliance per client guidelines; including applicable interview process, administering oral drug tests, collecting information such as ID and education, and completing an I-9 to verify work authorization
  • Verify that each applicant knows all of the necessary details for their assignment and has the opportunity to have any and all questions answered prior to leaving the recruitment location 
  • Perform all required data entry in our client systems playing close attention to detail in a high-volume environment
  • Work effectively across a variety of communication channels: in-person, phone, email, live chat, social media, etc. with a strong focus on customer satisfaction and respect.
  •  Delight candidates during every service interaction.
  • Work collaboratively with teammates to solve customer issues as quickly and efficiently as possible
  • Engage future potential talent through talent communities and talent pipelines
  • Build sustainable relationships of trust through open and interactive communication
  • Handle complaints, provide appropriate solutions and alternatives
  • Assist in defining goals for the team and building a strategy to attain them
  •  Track and approve hours worked for team members
  • Lead by example – inspire your team to put their best foot forward by embodying what you expect. • Other job functions as business demands
Requirements:
  • 3-5 years customer service experience in retail, recruiting or the hospitality industry
  • Minimum of 2 years’ experience leading a team of at least 3 staff members4
  •  Heavy focus on following standard work and quality control with all processes
  • High-level comfort using online software, webcams and scanners
  • Focus on customer service ensuring a positive experience at all times
  • Ability to stay calm when under pressure or dealing with challenging situations
  • Excellent written and verbal communication skills, ability to speak professionally with candidates, staff, and clients. (Bi-lingual skills a plus)
  • Ability to work extended hours and/or Saturday/Sunday to meet business needs
  • In person attendance and the ability to work overtime as needed is required. This role cannot be remote 



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Disability Accommodations

As an equal opportunity employer, Integrity Staffing Solutions is committed to a diverse workforce and to a barrier-free application process. As part of the Integrity Staffing Solutions Accessibility Policy, if you have a disability and are having issues accessing any portion of our website or in applying for a job, please contact us for direct assistance by sending an email to er@integritystaffing.com. Include your name, phone number, email address and the nature of your issue. Only communications regarding disability access issues will receive a response. A member of our staff will be in contact with you within 48 business hours, Monday-Friday, excluding holidays, to discuss the information you have provided and to help you complete your inquiry. Thank you for your patience and our team is looking forward to assisting you.

Consent to Contact

  1. By applying with Integrity, submitting a job application and/or clicking “Click Here For 5 Minute Application” anywhere on this page, you consent and allow Integrity and its agents to contact you at the telephone number provided, by text message, voice call, automated dialer, pre-recorded call or any other method, regarding job opportunities, and agree and authorize that Integrity may use automated calls or texts to alert you of interview dates, start date reminders or any other job related communications.
  2. By submitting your Indeed profile to Integrity and applying for this position, you are confirming that the telephone number you provide in your Indeed profile and job application belong to you and that you have the authorization to provide consent that this number be used as your contact method. You also confirm that this is the number you are requesting we use to contact you and you give your unrestricted consent to Integrity that will allow them to make pre-recorded calls, texts calls using an automated dialer or automated texts to this telephone number.
  3. You also understand and agree you are required to notify Integrity in writing of any changes to the provided phone number or the above consent. This includes, but is not limited to, informing Integrity if you no longer own or control the telephone number you are providing. You agree to indemnify Integrity against any damages that it incurs for your failing to provide changes to your phone number or your consent. You can opt out of receiving these communications any time by simply pressing 3 during an automated call, or entering STOP after a text message.


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