Integrity Staffing Solutions
Integrity Staffing Solutions

Operations Account Manager - Hazleton, PA

Pay:
Hazelton, Pennsylvania
Direct Hire
Posting date: 12/1/2020
Job ID: 4870

 

Assisting with this position:
Ellen Kuntzmann

Job Description
Job Description

Job Summary:

 

As an Account Manager, you will have direct ownership and control of ALL recruiting and operations functions for client sites that operate in a 24/7 model.

 

You’ll manage the local relationship with our client and internal staffing teams. You’ll foster close relationships with centralized business support units. To be successful in this role you’ll need great communication skills, a strong customer focus and experience leading teams to greatness! 

 

This role will report into a Director on our team.

 

What you'll do:

 

  • Hire, train, manage, and motivate a team of client-facing managers and hourly staff
  • supporting client needs for both recruiting and client onsite roles in multiple locations.
  • Provide ongoing feedback and development plans for staff to support their success. Partner with HR to complete employee evaluations and to issue disciplinary action, when needed, up to and including termination 
  • Track and maintain performance and effectiveness of your sites via established KPI’s and daily, weekly and monthly reports. Identify areas of opportunity for continuous improvement to established KPI’s.
  • Drive continual community engagement activity for client sites; measure and report on results.
  • Drive consistency in standard work across all locations and job functions
  • Create, review, and provide critical analysis of recruiting activity for the market; devise action plans for continuous improvement.
  • Ownership of recruiting, onsite, candidate, and associate programs and initiatives
  • Monitors, reports and conducts business reviews with clients to improve performance, identify areas to be stronger partners, and enhance our overall partnership.
  • Leverage cross-functional support teams to solicit and interpret various data streams, and communicate business results and trends that relate to the client
  • Obey all safety and workplace policies of our client while on their premises.

 

What you'll need:

 

  • Minimum of 4-years of progressive experience in leadership roles with P & L responsibilities

 preferably client- facing

  • 3 - 5 years of account management experience in a client facing role with at least 2-3 years’ experience in dealing with senior level contacts within client companies is required.
  • Exceptional time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
  • Strong process focus shown in examples of creating and driving strategies that include visual controls, standard accountability process and  lead standard work.
  • Advanced Microsoft Office skills
  • Travel may be 25-50%+ based upon business needs  
  • Adhere to all client and ISS business ethics codes
 

Physical Demands: At times, you may be rolling up your sleeves and fulfilling orders for our customer experience driven clients. This may require that you perform anything from driving commercial machinery, directing facility parking, working in facility process paths, walking continuously and lifting, carrying, climbing steps, pushing, pulling materials or products.



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Disability Accommodations

As an equal opportunity employer, Integrity Staffing Solutions is committed to a diverse workforce and to a barrier-free application process. As part of the Integrity Staffing Solutions Accessibility Policy, if you have a disability and are having issues accessing any portion of our website or in applying for a job, please contact us for direct assistance by sending an email to er@integritystaffing.com. Include your name, phone number, email address and the nature of your issue. Only communications regarding disability access issues will receive a response. A member of our staff will be in contact with you within 48 business hours, Monday-Friday, excluding holidays, to discuss the information you have provided and to help you complete your inquiry. Thank you for your patience and our team is looking forward to assisting you.

Consent to Contact

  1. By applying with Integrity, submitting a job application and/or clicking “Click Here For 5 Minute Application” anywhere on this page, you consent and allow Integrity and its agents to contact you at the telephone number provided, by text message, voice call, automated dialer, pre-recorded call or any other method, regarding job opportunities, and agree and authorize that Integrity may use automated calls or texts to alert you of interview dates, start date reminders or any other job related communications.
  2. By submitting your Indeed profile to Integrity and applying for this position, you are confirming that the telephone number you provide in your Indeed profile and job application belong to you and that you have the authorization to provide consent that this number be used as your contact method. You also confirm that this is the number you are requesting we use to contact you and you give your unrestricted consent to Integrity that will allow them to make pre-recorded calls, texts calls using an automated dialer or automated texts to this telephone number.
  3. You also understand and agree you are required to notify Integrity in writing of any changes to the provided phone number or the above consent. This includes, but is not limited to, informing Integrity if you no longer own or control the telephone number you are providing. You agree to indemnify Integrity against any damages that it incurs for your failing to provide changes to your phone number or your consent. You can opt out of receiving these communications any time by simply pressing 3 during an automated call, or entering STOP after a text message.


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