Integrity Staffing Solutions
Integrity Staffing Solutions

Customer Service/Sales Representative

Pay: $15.60 Per Hour
Dover, Delaware
Contract To Hire
Posting date: 12/2/2020
Job ID: 75376


Assisting with this position:
Diane Wolintos

Job Description
Job Description

Dover, DE

Sales/Customer Service Representative

Integrity Staffing Solutions is currently seeking a Retail Sales/Customer Service Representative on a Temporary to Hire Basis for our client in Dover, DE!

Integrity Staffing Solutions provides comprehensive professional level staffing services on a nationwide basis and has been bringing companies and professionals together for over 19 years. At Integrity Staffing Solutions, we find the best, highest paying professional level positions within the top companies in the area. Most of the positions we identify will never be found in a newspaper or online because of the exclusive relationships we have with our clients who trust Integrity Staffing Solutions recruiting team to identify top talent to fill their critical hiring needs. Finding a top paying job at a great company is often like signing the contract of a lifetime; let us get to work for you today!

About Us: We are the people putting people back to work. We are the leaders of the new normal and we have been since 1997. Providing jobs, solutions and a deep competence for a new economy. We supply the skills that propel life forward. We inspire individuals to find their third, fourth and their umpteenth gear. We are an engine of opportunity. We are the gateway from good to great.

Welcome to the new normal. Welcome to Integrity Staffing Solutions. Engine of Opportunity.


The Retail Sales Rep should possess a genuine and friendly disposition and be customer service oriented.  The Retail Sales Rep will work cooperatively with Outside Sales and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

Job Duties:

  • Greet and assist customers
  • Restock showroom shelves
  • Maintain sales area and product displays
  • Generate new and repeat sales by providing product and technical information in a timely manner
  • Determine customer requirements and expectations in order to recommend specific products and solutions
  • Recommend alternate products based on cost, availability or specifications
  • Present price, credit and terms in accordance with standard procedures and customers’ profitability profile
  • Accurately process customer transactions such as orders, quotes or returns
  • Provide accurate information regarding availability of in-stock items
  • Proactively recommend items needed by the customer to increase customer satisfaction and improve transaction profitability
  • Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
  • Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
  • Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
  • Manage time effectively, meet personal goals and work effectively with other members of the distribution team
  • Follow company policies and procedures
  • Present a professional image at all times to customers and vendors


Job Requirements:


  • Delivers superior customer service
  • Effective listening, communication (verbal and written), negotiation and good phone skills
  • Demonstrated integrity and ethical standards
  • Technical expertise and knowledge of company products
  • Problem-solving and analytical ability
  • Accuracy and attention to detail
  • Comfortable in fast-paced environment
  • Professional demeanor
  • Able to handle difficult customers with diplomacy and tact
  • Manages time effectively and adapts quickly to changing priorities
  • Able to multi-task
  • Able to perform business math (basic algebra, compute rate, ratio, etc.)
  • Team player who works productively with wide range of people
  • Able to work independently with some direction
  • Capable of following written instructions and documented procedures
  • Demonstrated understanding and application of effective selling strategies and techniques
  • Superior organizational skills
  • Knowledge of Microsoft Office Suite and distribution software


Required Experience:

  • Must possess a high school diploma


Preferred Experience:

  • Candidates with prior experience selling tactical equipment, fire equipment or firearms
  • Candidates with a minimum of two (2) years’ experience in a similar position
  • Military veterans are highly encouraged to apply to this position.


Integrity Staffing is an Equal Opportunity Employer


Please contact Diane, Integrity Staffing Solutions if you have the work experience required and are interested at 302-504-9906 or






Disability Accommodations

As an equal opportunity employer, Integrity Staffing Solutions is committed to a diverse workforce and to a barrier-free application process. As part of the Integrity Staffing Solutions Accessibility Policy, if you have a disability and are having issues accessing any portion of our website or in applying for a job, please contact us for direct assistance by sending an email to Include your name, phone number, email address and the nature of your issue. Only communications regarding disability access issues will receive a response. A member of our staff will be in contact with you within 48 business hours, Monday-Friday, excluding holidays, to discuss the information you have provided and to help you complete your inquiry. Thank you for your patience and our team is looking forward to assisting you.

Consent to Contact

  1. By applying with Integrity, submitting a job application and/or clicking “Click Here For 5 Minute Application” anywhere on this page, you consent and allow Integrity and its agents to contact you at the telephone number provided, by text message, voice call, automated dialer, pre-recorded call or any other method, regarding job opportunities, and agree and authorize that Integrity may use automated calls or texts to alert you of interview dates, start date reminders or any other job related communications.
  2. By submitting your Indeed profile to Integrity and applying for this position, you are confirming that the telephone number you provide in your Indeed profile and job application belong to you and that you have the authorization to provide consent that this number be used as your contact method. You also confirm that this is the number you are requesting we use to contact you and you give your unrestricted consent to Integrity that will allow them to make pre-recorded calls, texts calls using an automated dialer or automated texts to this telephone number.
  3. You also understand and agree you are required to notify Integrity in writing of any changes to the provided phone number or the above consent. This includes, but is not limited to, informing Integrity if you no longer own or control the telephone number you are providing. You agree to indemnify Integrity against any damages that it incurs for your failing to provide changes to your phone number or your consent. You can opt out of receiving these communications any time by simply pressing 3 during an automated call, or entering STOP after a text message.

Ready for your next Opportunity?

To apply for one of our opportunities offered by Integrity Staffing Solutions, please click the apply button and then follow the steps following the application.